Business automations / custom plan
The work between moments, made deliberate.
OnixDesk connects defined follow-up, routing, scheduling, and operational steps around the way your team already works.
Illustrative configured workflow
A clear trigger. A controlled next step.
- 01Input
An approved business event starts the workflow
- 02Action
Rules validate timing, consent, owner, and next action
- 03Action
Configured systems receive the approved task
- 04Result
A result state is recorded for review
Built on Anthropic’s Claude
An agent decides the next step. A script only repeats one.
The decisions inside a workflow — what to do with the case in front of you, which system to touch, when to stop — we build on Anthropic’s Claude Agent SDK, with Claude Code for the systems behind them and the Model Context Protocol for the tools they reach: CRM, calendar, ticketing, internal databases. Messaging and telephony ride on their own stacks.
A script follows the branch someone wrote in advance and stops at the first case nobody predicted. An agent reads the case in front of it, calls the tools that case needs, and hands the work to a named person when the rules run out. Fully operational systems rather than pilots, deployed into your own accounts and behind approval gates you set.
How an implementation runsApproved scope
Connected where repetition creates drag.
- 01Email follow-up
- 02SMS reminders and approved text workflows
- 03CRM record creation and routing when configured
- 04Calendar requests and reminder workflows
- 05Lead routing to the right owner or team
- 06Missed-call text-back
- 07Dormant-lead and customer reactivation
Commercial boundary
Custom plan
Scope, controls, integrations, testing, and pricing are defined after discovery.
Request discovery