Reservation, refund & cancellation policy

A reservation is a non-binding discovery request. No payment is taken, no credit card is required, and there is nothing to refund at this stage. It does not authorize work, a subscription, ad spend, media spend, or third-party purchases.

If discovery leads to a project, payment, cancellation, and refund terms are stated in the accepted proposal or order. Applicable taxes, media spend, and third-party charges are separate unless expressly included.

Stripe may be offered later only after an accepted proposal or order and a separate payment request.

Five genuine service appointments booked in the first 30 days after go-live, or the second month is free.

Scope: AI Front Desk only. Qualifying appointment: A real non-test customer service appointment written to the configured calendar during the first 30 days after go-live. Spam, tests, and duplicates do not qualify; a later cancellation or no-show does not erase a genuine completed booking.

Eligibility: The business must provide accurate hours, services, prices, and availability; keep service and phone routing active for the full 30 days; maintain a working calendar integration; and provide at least 20 bookable hours per week.

Evaluation: Evaluated once on day 30. Claims must be made within the following 14 days. Exclusions: Setup fees, usage overages, third-party charges, spam, test calls, and duplicate bookings are excluded. A later cancellation or no-show does not erase a genuine completed booking.

Sole remedy: Waiver of the second month's CAD $500 service fee. This is a fee waiver, not a refund. The same complete terms appear on the pricing page.

After an accepted proposal or order, cancellations and refunds follow that document and applicable law. Send a written request to hello@aiagencywinnipeg.ca with the project or invoice reference. We will confirm what terms apply before changing service or billing.

If a later payment is duplicated, unauthorized, or inconsistent with the accepted proposal or order, contact us promptly. Confirmed billing errors will be corrected using the original payment method where practicable and as required by law.