FAQ / product truth
Clear answers before discovery.
Pricing, guarantees, custom scope, regulated boundaries, and integration claims — stated without shortcuts.
What does OnixDesk sell?
OnixDesk offers a standardized AI Front Desk, custom AI business employees, connected business automations, lead-generation systems, and Google Ads support. The Front Desk has fixed public pricing; every other layer is scoped as a custom plan.
What is the standardized AI Front Desk price?
CAD $1,500 setup plus $500 per month, including 500 minutes. Additional usage is CAD $0.40 per minute. This price applies only to the standardized AI Front Desk.
What does the Front Desk guarantee actually mean?
Five genuine service appointments booked in the first 30 days after go-live, or the second month is free. Scope: AI Front Desk only. Qualifying appointment: A real non-test customer service appointment written to the configured calendar during the first 30 days after go-live. Spam, tests, and duplicates do not qualify; a later cancellation or no-show does not erase a genuine completed booking. Eligibility: The business must provide accurate hours, services, prices, and availability; keep service and phone routing active for the full 30 days; maintain a working calendar integration; and provide at least 20 bookable hours per week. Evaluation and claim window: Evaluated once on day 30. Claims must be made within the following 14 days. Exclusions: Setup fees, usage overages, third-party charges, spam, test calls, and duplicate bookings are excluded. A later cancellation or no-show does not erase a genuine completed booking. Sole remedy: Waiver of the second month's CAD $500 service fee.
How are custom employees and automations priced?
They are custom plans. Pricing depends on workflow depth, integrations, permissions, volumes, controls, testing, reporting, and human handoffs. They do not inherit the fixed Front Desk price or guarantee.
Does a reservation require payment or a credit card?
No. A reservation is a non-binding discovery request. No payment is collected and no credit card is required at this stage.
Is Google Ads media spend included in OnixDesk fees?
No. Ad and media spend, platform charges, and other third-party charges are billed separately from OnixDesk setup, management, automation, or service fees.
Can regulated businesses use these examples for advice or patient intake?
No. Insurance, dental, and medical examples are administrative only. They do not provide licensed, clinical, or medical advice, make coverage decisions, or perform patient intake. Regulated questions and decisions go to an authorized human.
Are CRM, calendar, email, and SMS integrations included automatically?
No. These are intended capabilities only when the relevant system, permissions, consent rules, fields, failure handling, and human workflow are configured and verified for the implementation.
Next step
Bring the actual workflow.
Discovery identifies whether the standardized Front Desk or a custom plan fits the job.